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Our SLA

 

RentaServ.net offers a 99.9% uptime guarantee to all customers on our premium network services -

this includes Shoutcast (where premium bandwidth is specified). Our servers are monitored by Our Core System

Control Panel location in a redundant dedicated server only hosting this control panel (Nagios).

 

In the unlikely event of uptime falling below 99.9% in any one full calendar month, RentaServ.net will credit the

customers account upon request as follows:

 

95 - 99.899% - 5% of monthly fee credited

90 - 94.999% - 10% of monthly fee credited

89.999% or below - 25% of monthly fee credited

 

See our Servers Status Side Bar for a Live Status Of The Server. Your Server is the first letter and number you use to

Stream to Your Stream eg. If You use s1.rentaserv.net:8000 Then your Server is "s1".

 

Any refunds under the service level agreement will be credited to your RentaServ.net user account and may be put

towards any outstanding or future invoices. To request a refund under the service level agreement, please open

email accounts@RentaServ.net with your server IP. Customers are only entitled to a refund if the server that they are

hosted on falls below 99.9% uptime in a given month - this does not apply if the RentaServ.net website, Control Panel

or billing system are down. All servers are monitored by pinging the server every 5 minutes Located in the Nagios

Core System.

 

RentaServ.net is not responsible for, and therefore this SLA does not apply to service outages caused by equipment

not operated by RentaServ.net including but not limited to Internet NAP failures, DOS Attacks, backbone failures,

routing problems or any issues outside of our network. The agreement does not cover planned maintenance or where

RentaServ.net has given customers prior notice.

 

Requests must be made within 7 days of the end of the month you are applying for.

 

This SLA does not apply to customers on the value networks or customers signed up or services purchased

using special or reduced rate offers.